Our approach to the real estate business has evolved over the years and is a direct result of our experience in other businesses. Michael ran and managed a large division for a highly successful national company for many years. During that time he was responsible for marketing, sales, planning and personnel. Michael realized that what made his business successful was the attention to detail, an innovative approach to the market, and measurable customer service.
Committed to New Methods of Service
Laura had her own successful business for many years, specializing in customer care and development. When we entered the real estate business we came to it without a desire to fit ourselves into the traditional realtor model.
Instead we analyzed the real estate business in Southern Maine and developed our business to satisfy what we would expect from a realtor ourselves. We used our analysis of what led to success in our other businesses as a foundation of what would be good business practice in real estate.
We have also learned that many people who buy or sell homes make decisions largely on the basis of emotions. Although buying a home is often the single most important financial decision people make, many approach transaction with little or no information.
They act on their heart and instinct. Imagine how someone feels two years later when discovering their house is worth less than they paid for it - it happens more often than you think.
We believe that home ownership is part of an overall financial plan and should be approached in a businesslike manner. We believe in giving our clients all the information necessary to make well informed, intelligent decisions. We believe in investing in new technology and providing our clients with services that set a new standard for the industry.
We decided years ago to approach the realty business as consultants rather than salespeople. Our business is real estate, but our clients' business is what is best for them and their family and we act accordingly. Consequently, most of our business today comes from referrals and past clients. If you structure a real estate business the way we do, you put the future of your business in the hands of your clients - if you don't do an extraordinary job you won't get referrals and eventually you won't be in business anymore.
Our Core Values
When you are ready to buy or sell property in Maine, we want you to be confident that you are working with a skilled and ethical professional that is committed to earning your trust.
You demand the very best and it is our responsibility to give you exactly that.
Our core values encompass these four philosophies.
Focusing on Integrity, Excellence, Mutual Profitability and Communication yields a business that provides the best possible service to our clients and one that endures beyond the current transaction.
Referrals from satisfied clients is proof that these values never go out of style.
Directions & Other Information
We are conveniently located in downtown Portland, just off the I-295. Our state-of-the-art office includes multiple conferences rooms, wireless Internet connections and ample parking.